When your application is received, you will be notified of the waiting period for validation and acceptance into the program. If you do not meet the qualifications of the program, you will be notified of recommendations for further training and experience needed for acceptance at the level applied for.
At the lowest level, to receive value from participation in the Institute, it should help you get a job, keep a job, and make more money at your job as an ITSM professional. At a higher level, it provides a structure and path for development within your chosen profession; it provides validation of your knowledge, skills, and abilities; and it presents an opportunity to advance the state of the profession in collaboration with your peers.
February 2006 was when the Institute was incorporated in Texas.
The Institute is run by a Board of Directors. There are currently 8 Directors, one of which is a representative from the itSMF USA Board of Directors. There is also an Advisory Board with notable representatives from the profession.
The application process for credentialing is in the pilot phase. When it is opened to the professional community at large, you will be able to download the application form from the Institute website.
The cornerstones of a profession are: a code of ethics, a body of knowledge, research, credentials, continuous professional development, individuals that consider the profession their lifelong occupation, and external recognition as such.
The best way to contact the Institute is via our Service Desk at service.desk@icsmusa.org You may phone the Institute at (800) 560-6270. If you need to Fax a document to the Institute, use (888) 427-8910.
The Institute is a virtual organization with participants located throughout the United States. The physical mailing address for the Institute is:
1776 I Street NW
9th Floor
Washington DC 20006
The Institute is a non-profit Corporation committed to development and growth of service managers into valuable and dependable assets for their organizations and customers.
